Spoken English: The Backbone of the BPO...

Picture this – A customer service executive in an Indian BPO works in a business process that requires investigating customervproblems related to re...
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Preparing for the future: Succession Pla...

Succession planning is a process of identifying and developing current employees with the potential to fill key leadership or high-stakes positions in...
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Talent Strategy: No More a Supplementary...

The challenge for organizations today is to implement frameworks for talent retention and development that will address the changing face of competiti...
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