Occupational: Customer Service

Customized assessment measuring total job fit for customer service positions.

The Customer Service occupational test measures an applicant’s Verbal Ability, Numerical Ability, and Speed & Accuracy as well as customer-facing work styles such as Concern for Others, Initiative, and Persistence. These styles tie to the Department of Labor’s O*Net data and are critical to success in customer service roles. After the candidate takes the test, you will see an overall job compatibility score as well as separate scores for their personality and ability scales.

Zoom In On At A Glance
  • 14 Abilities & Work Styles:
    – Verbal Ability
    – Numerical Ability
    – Speed & Accuracy
    – Adaptability/Flexibility
    – Attention to Detail
    – Concern for Others
    – Cooperation
    – Dependability
    – Independence
    – Initiative
    – Integrity/Rule Following
    – Persistence
    – Self-Control
    – Stress Tolerance
Lens: Job Fit

Reading Level: 6th grade

Time: 45-60 minutes (Timed and untimed sections)

Uses: Selection, job alignment, performance

Who is it for?

Customer service personnel including customer service representatives, salespeople, and entry-level staff.

GlobalEnglish