Global English


Set up your employees for success: Apply today’s most relevant learning model to your Business English solutions.

It is widely accepted that learning takes place in three ways: through experience, through social connections like working with others, and through structured courses and programs; this is commonly known as the 70:20:10 framework.

According to Charles Jennings, a leading thinker and practitioner in the areas of performance improvement, change management and learning, “The 70:20:10 model provides an excellent framework for any training or L&D department to reinvent itself to meet 21st-century organizational needs.”


When you partner with Pearson English, you’ll maximize your Business English investment by aligning the solution you offer your employees with the way your employees actually learn.

The best learning and development programs integrate the 70:20:10 framework into their offering because 70% of learning comes through experiential, on-the-job learning; informal or social learning makes up another 20%; and formal structured learning comprises only 10% of how adults best acquire new knowledge. Here’s a closer look at each of these learning methods:


Formal Learning

Formal LearningFormal learning refers to structured coursework or traditional classroom training. Many companies still invest primarily in traditional classroom training, which is costly, logistically challenging and restricted to a small number of employees. Yet today it is rarely argued that bringing people together into classrooms for knowledge and skills development has inherent benefits over learning at a distance. The problem with traditional classroom training is that it doesn’t allow for the immediate, practical application of new learning. Plus, it is often broadly designed and doesn’t address business-specific situations, so employees may not learn how to apply what they learn in a formal classroom setting to typical business scenarios. And even when the curriculum is business focused, the teacher’s time per student is limited, as is the student’s ability to practice the language. By contrast, cloud-based, self-paced or blended virtual formal learning allows employees to work through a consistent yet customizable formal learning path at a much lower cost, with greater relevance and flexibility, and at their own pace.

Informal Social Learning

Informal Social LearningInformal social learning involves drawing information from co-workers, either directly or remotely, via telecommunications or online peer-to-peer networking. It is typically well focused on business needs, accessible on demand and relatively low cost compared to formal learning. In recent years, “a number of dedicated ‘social learning platforms’ have emerged. These vary in approach, but most incorporate YouTube-like features that support individual content sharing, peer-ranking and analysis of social capital,” says Jennings.

Experiential Learning

Experiential LearningExperiential learning occurs through on-the-job experience, practice, conversations and reflection. Because it is delivered face to face or using technology, both via computer and mobile devices, experiential learning, or on-the-job performance support, is available the moment a need arises. Experiential learning tends to be the least expensive of all three types and can act as a standalone offering or as a complement to other types of instruction and support.

Pearson English is the only award-winning language training provider to offer solutions designed to ensure your employees can learn formally, informally and on the job in the context of real business situations so they can immediately apply what they learn to their work.

Want more information?

Get more insight into the 70:20:10 framework by watching the video below, featuring Charles Jennings: