Author Archives: Prashant Banerjee

Spoken English: The Backbone of the BPO industry

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Picture this – A customer service executive in an Indian BPO works in a business process that requires investigating customervproblems related to retail banking. The investigation involves written and verbal correspondence with overseas customers, who are native speakers of the … Continue reading

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Preparing for the future: Succession Planning

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Succession planning is a process of identifying and developing current employees with the potential to fill key leadership or high-stakes positions in an organization. As a formal concept for talent development, succession planning has high relevance in a competitive market. … Continue reading

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Talent Strategy: No More a Supplementary Task

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The challenge for organizations today is to implement frameworks for talent retention and development that will address the changing face of competition. Continue reading

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